By taking control of remote screens, we’re able to save so much time when resolving issues.” Whether we’re dealing with customers or external staff, TeamViewer is our ‘go to’ software to help us diagnose problems and get them fixed. “TeamViewer is really suitable for remote help. Reviewers praised the convenient file transfer feature and smooth, reliable connection. It offers an array of useful features like remote device control, cross-platform access, file sharing, and iOS screen sharing. TeamViewer offers remote support and web conferencing capabilities. Here are the winners: Overall Top Rated TeamViewer More advanced or paid products tend to have enterprise-level features like secure access, user management, broad platform support, automatic connection, file transfer, VPN connection management, session record, etc. Remote access tools are also sometimes used to provide remote access to a personal computer if, for example, someone is traveling and needs to retrieve a file.Īlthough these tools are all broadly similar, there are feature and pricing differences and some products are free. The typical scenario is when an IT technician takes control of a remote machine to troubleshoot problems, install patches or perform other maintenance tasks. Remote Desktop Software, or Remote Administration Software, allows users, usually IT professionals providing maintenance, to gain access to a computer remotely when physical access is not possible. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer. The TrustRadius Top Rated awards are unique in that they are an unbiased reflection of customer sentiment, based solely on user satisfaction scores. Today, we awarded the 2018 TrustRadius Top Rated badges for Remote Desktop Software.
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